Overall rating
4.2
Counts per rating level
- 83% of ratings are 5 stars
5
129
- 5% of ratings are 4 stars
4
7
- 1% of ratings are 3 stars
3
2
- 2% of ratings are 2 stars
2
3
- 9% of ratings are 1 stars
1
14
February 28, 2023
Sendowl offers the flexibility we need, along with great customer support. They are always quick to reply and super friendly. Thank you for all you do!
Card Cavern Trading Cards, LLC
United States
Time spent using app: Over 5 years
SendOwl replied February 28, 2023
Thank you for taking the time to share your experience with SendOwl, we greatly appreciate your review. Of course, reach out to us in support if we can help with anything! Thanks again.
November 13, 2022
I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have.
Cowie's Kinders Shop
United States
Time spent using app: About 1 month
SendOwl replied November 14, 2022
Hi Erin,
Sorry for the confusion. As I shared in the support ticket, we do not support unlimited downloads as we operate differently and everything is tailored towards the individual purchase and not the mass distribution of a file. At this time, we offer the choice of 3, 5 and 10 download attempts for each order. You can also reset the download attempts for your buyers at any time. We will update the download settings page in our app to ensure the copy is up to date and I'm sorry you've had this experience. We value your business and your feedback, so thank you for sharing your experience. If we can help with anything else, please don't hesitate to get in touch with us, we'll be happy to help. Again, thank you for your time, your thoughts and comments are valued. Wishing you the best.
Chelsea
October 4, 2022
I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!
Thermobexta
Australia
Time spent using app: 5 days
SendOwl replied October 4, 2022
Hi, thanks for the wonderful review and recommendation, and, of course, welcome back! Please reach out if we can help with anything. Cheers, Paul.
August 19, 2022
Super disappointed. Signed up so I could get the free plan thinking it was a pay-as-you-go option since that's what's indicated on this page but in my SendOwl admin, there was something about how it was estimated that I was going to owe $15/month. I emailed Support and the response I got was that the email associated with the plan I signed up for the "Shopify-Only Growth Plan." SendOwl support referred me to this specific Shopify page about their app that clearly indicates that there's a "free" option and the next level up is Standard ($9/month), Growth ($15/month), and Custom ($89/month). I didn't sign up for the Growth plan. I wanted the free/pay-as-you-go plan. There appears to be no way for me to change this. Support didn’t even try to help me figure that out. Super disappointed. I feel like I was offered one service and given something and told it was more expensive though I didn't okay that. I have no clue if this app works or how well it does. I have found a less expensive option to do what I want that I’m already paying for but had hoped SendOwl would be an option that might work for my business.
randomcreativemoments
United States
Time spent using app: About 22 hours
SendOwl replied September 6, 2022
Hi, Paul here. I am sorry for your experience! From your feedback, we have reviewed the onboarding process to ensure it's as clear as possible as to what plan you are choosing. With that said, our team did reach out and offered to move you to the Free Plan. Unfortunately, we didn't hear back from you but our offer still stands (as it does with anyone) so let us know if you want to move to the Free Plan!
Cheers, SendOwl.
April 20, 2022
Great app that allows my clients to download their digital resources. The app makes it easy to upload files on my end and it makes it easy for my clients to download their files. It also automatically marks off the orders as fulfil with a note that the document has been fulfilled by SendOwl. Thank you for the great app
Curious Minds Collective
Australia
Time spent using app: 6 months
SendOwl replied April 21, 2022
Thanks so much for the amazing feedback! We really appreciate you taking the time to share your experience. If you do find any issues or have any questions, let us know. Thanks again from the SendOwl team.
Edited April 14, 2022
It has been a week since I launched my Shopify store where I sell my ebooks. This is my first online store and I was preparing myself for possible trouble, but thanks to SendOwl I have been making sales without any issues or complaints so far! SendOwl is simple to use, yet has a lot of amazing features I could use for my business. My target customers are not English speakers but the email templates can be customized and translated to their language and it works just fine. The stamping feature gives me a sense of assurance, too. I highly recommend SendOwl to anyone who is planning to bring their digital products out there.
PLANT POWER FITNESS
United States
Time spent using app: 3 months
SendOwl replied April 15, 2022
Thanks for taking the time to leave us such a great review! We appreciate your kind words and be sure to reach out if you have any issues. Cheers, SendOwl.
February 24, 2022
I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store.
First In Architecture
United Kingdom
Time spent using app: Over 6 years
SendOwl replied February 24, 2022
Thank you for taking the time to share your amazing feedback, it means a lot to all of us at SendOwl. Reach out if we can help with anything. Cheers, SendOwl.
February 21, 2022
Overall it's a good app. Customer support is great if you ever need to reach out. Uploading is easy and smooth. If you are attaching your videos into your shopify products you first create the product in shopify and then link the product to the uploaded video in sendowl. The "button codes" don't apply to shopify. With sendowl you get paid within a couple of days unlike vimeo who only pays out once per month via paypal. There are also no additional fees, only the monthly subscription. The reason for the four stars is that your monthly GB usage does not roll over or start fresh. It's an overall accumulation. I do videos daily so I never stay within the monthly GB usage. I do believe Paul told me it's an additional 20 cents for every T overage. I can't remember exactly the amount so you want to ask before your trial is over. One last note if you choose not to link your video to your shopify store, sendowl's area to place a description of your videos does not do paragraphs or breaks in between the information. You need to use html format for the separations. I will stay with this app because it's a good app. I like the ease of uploading, can use it without adding to my shopify store, can add an image and a description, and the quick payouts.
Awaken The Oracle
United States
Time spent using app: 7 months
SendOwl replied February 21, 2022
Thank you for sharing your feedback. We greatly appreciate you taking the time and we are pleased to hear that SendOwl is working for you.
Whilst we try to keep all accounts priced simply we do occasionally ask merchants who sell large-sized files to go on a Fair Usage Bandwidth plan. So if you exceed the bandwidth limit that is allocated in your plan then the additional bandwidth used is charged at $0.20/GB.
EDIT: Removed a comment as I was referencing the wrong thing! I was discussing bandwidth and not storage. Sorry for any confusion there!
Again, thank you for sharing your experience. Reach out if we can help with anything.
January 26, 2022
Great so far! Worth the monthly fee as well! I appreciate the added features like link expiration limits, putting the customer's names on the PDF's for security, and that they DON'T automatically mark certain purchases as fulfilled when the digital downloads are sent in addition to physical products that are not yet fulfilled. My only issue is that by having the customer name automatically put on the PDFs, it takes away the interactive feature from the PDF.
Auralign Shop
United States
Time spent using app: About 1 month
SendOwl replied January 26, 2022
Hi! Thanks for the great review and feedback! It is true that stamping the PDF does lock it so that the stamp can't be easily removed. However, we've heard similar concerns and we have an updated PDF stamp planned for this year which should tackle this very issue! Cheers, SendOwl.
January 6, 2022
I use Sendowl to sell music scores and it's great. Furthermore, I love the analytics they offer, by geography and products. It's a really great plugin.
Piano arrangements sheets
Czechia
Time spent using app: About 2 months
SendOwl replied January 6, 2022
Thanks for taking the time to leave us such a great review! We appreciate your kind words and be sure to reach out if you have any issues. Cheers, SendOwl.
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